Payment & Return Policy

Forms of Payment:

Payments are accepted by ShopPay, Amazon Pay, Apple Pay,Google Pay. You can pay with major credit cards including, Visa, MasterCard, Discover and American Express. At this time we are only offering sales in the USA.

Exchanges and Returns:

 Due to the unique characteristics of natural ingredients and the distinctive differences of individually handcrafted items, please allow for slight variations in color, and scent of products from batch to batch, we do not offer refund or exchanges. This is how you know you have a truly handmade product. Our candles and products are carefullly packed and inspected prior to shipping. We will however be happy to replace or refund an item that has been damaged during shipping. There will be no returns after 5 days of delivery.

Please contact us soon as possible for damaged items with an email to info@lmcandlecompany.com. Please send a picture of damaged items if possible. Once email has been received L & M Candle Company will provide you with instructions to complete your replacement or refund as quickly as possible.

Monthly Candle Subscriptions

Once you purchase your first Monthly Candle Subscription, you will receive your first candle on the following month.

Clothing & Accessories sales are final, however if there is damage to the item purchased please email info@lmcandlecompany.com for further instructions on how to resolve. We want you to be satisfied with your purchase. 

Exchanges are permitted within 5 days, buyer will be responsible for shipping charges.

Shipping Method:

L & M Candle Company will ship same day when order is recieved before 2 p.m. Pacific Time; after 2 p.m. your order will ship next day. Your order will be shipped by UPS and or USPS depending on how large the order is. You will receive an email with confirmation and tracking number.

L & M Candle Company collects California State Residents Sales Tax.

Please Note: During the Summer Season if you should place an order on Friday your order will ship out Monday, this is due to high temperatures. Candles should not sit in a hot warehouse during the weekend. Soy Wax/Coconut Wax is much softer than Paraffin,and we certainly do not want a melted candle delivered to your door. 

Thank you for your purchase

Mary Lou- Owner & Founder

L & M Candle Company.